Privacy Policy

Neural Gym is presented by 7th Sense Media Labz., a brand of Limovation Global Trading Corp. This policy explains how Limovation Global Trading Corp. (“we”, “us” or “our”) handles information in the Neural Gym app, on limovationglobal.com, and when you contact support.

At a glance

• Your practice profile and training progress are stored locally on your device.
• Apple, Google and Superwall process information needed for purchases, subscriptions and related services.
• Optional creator accounts use your email address for verification through Supabase. We also receive the information you choose to send by email.
• We do not sell your personal information or use your practice records for third-party behavioural advertising.

Your local practice profile

The practice profile stores your display name, chosen practice focus, session preferences and settings on your device. It does not require email-and-password registration or provide a company-hosted account that synchronizes practice progress across devices. You can use a nickname; please do not enter sensitive personal information.

Practice activity and progress

The app stores practice information locally to run activities and show progress. This can include completed activities and dates, session duration, response times, accuracy, interaction positions, comfort feedback, and calculated performance trends. Favourites, playlists where available, and saved preferences are also local app data.

These records are used for your in-app experience. Neural Gym is a general training and entertainment app, not a medical service. You do not need to provide medical records or diagnoses to create a practice profile.

Optional creator accounts

You can view regular Pro plans without a Neural Gym email account. If you choose to connect a creator, we use your email address through Supabase to send verification codes and create or authenticate your account. We store your account identifier and creator binding to support the connection and verify related requests. This account does not synchronize your local practice progress.

After a creator connection, Superwall receives the account identifier, creator code and binding identifier. This flow does not send your email address to Superwall. Superwall can link the account identifier with its existing anonymous identifiers and purchase-related activity.

Purchases and Superwall

Apple or Google processes app-store purchases and payments. Superwall helps display purchase options, measure purchase-screen activity, and manage paid access. These services process purchase and subscription status, product and transaction identifiers, and information needed to validate or restore access. We do not receive your full payment-card number.

Superwall may also process app and device identifiers, app and operating-system versions, device model, language and regional settings, approximate location derived from an IP address, installation information, and interactions with purchase screens. This information supports purchase functionality and purchase-related analytics. Local practice storage does not prevent this service-related processing.

If you save an optional creator or referral code, we send it to Superwall as a user attribute associated with app or device identifiers and purchase-related events. We use it to remember your code and measure which creator promotions lead to visits to purchase screens and purchases, helping us evaluate our marketing. Saving a code by itself does not change your price or paid access. This feature does not send individual customer records to creators. Deleting local practice data does not delete provider-held referral records. For access, correction or deletion requests, email support@limovationglobal.com with the subject “Neural Gym Privacy Request.”

See the privacy information provided by Apple, Google, and Superwall. These providers may retain purchase and service records under their applicable policies and obligations.

Technical information

Purchase services process technical information as described above. Apple and Google may separately process platform diagnostics according to their services and your device settings. If you send us a troubleshooting report, we receive the technical details and attachments you choose to include.

Website visits

Our informational website does not offer account registration or a contact form. We do not add advertising cookies, tracking pixels or visitor-analytics scripts to these pages. Our hosting provider may process IP addresses and other technical request information to deliver, secure and maintain the website.

Support communications

If you email support@limovationglobal.com, we receive your email address, message and any attachments or other information you send. We use this information to answer your request, troubleshoot problems and maintain relevant support records. Please do not send passwords, authentication codes, full payment-card details or medical information.

How information is used and shared

Information is used to operate the app and website, save your practice preferences, show progress, provide and restore paid access, respond to requests, prevent misuse, and meet applicable legal obligations.

Service providers supporting these functions include Apple and Google for distribution and purchases, Superwall for purchase screens and paid access, Supabase for optional account authentication and backend storage, and our website hosting and email providers. Information may also be disclosed when required by law, to protect users or our rights, or as part of a business transfer with appropriate protections. We do not sell personal information.

Retention and device backups

Practice information remains in local app storage until it is removed, replaced or cleared. Some history may be limited by the app’s storage rules. Your device’s backup settings may create copies managed by Apple, Google or another backup provider. Restoring a backup may restore app data. We do not provide a company-hosted backup of your local practice profile.

We retain support correspondence for as long as needed to resolve and follow up on requests and meet applicable legal, security or record-keeping obligations. We remove information when it is no longer needed. Purchase and provider records may have different retention periods under the applicable service arrangements and legal requirements.

Remove your local practice data

You can remove locally stored profile information, practice history and preferences through your device’s app-storage controls:

• Android: Open device Settings, find Neural Gym under Apps, open its storage settings, and choose Clear storage or Clear data. The names vary by device. Clearing only the cache does not remove all saved app data.
• iPhone or iPad: Open Settings, General, iPhone Storage or iPad Storage, select Neural Gym, and choose Delete App. Offload App keeps documents and data; removing an icon from the Home Screen also does not delete the app’s data.

These actions remove local practice information and may remove saved progress or locally stored rewards. Manage any existing device backups separately through your backup provider. See Google’s storage guidance and Apple’s storage guidance.

Clearing app storage or deleting the app does not cancel a subscription or delete Apple, Google or Superwall records. Manage subscriptions through the store where you purchased them. Eligible paid access can be recovered using Restore Purchases; this does not restore erased practice progress.

Account-deletion requests

While signed in, select Request account deletion and confirm in the app. You do not need to contact support to initiate the request. You are then signed out. We aim to complete deletion within 30 calendar days. Removing your Neural Gym account and completing service-provider cleanup are separate steps. We will update you if provider processing takes longer and confirm when both are complete. Until then, service-provider cleanup can remain pending even after your Neural Gym account has been removed.

We retain the account identifier and contact information needed to finish the request and notify you. The separate confirmation address is cleared after confirmation is sent. Some restricted purchase, attribution and security records remain to verify purchases, handle refunds or disputes, prevent duplicate attribution and document request processing. These records are not used to keep your deleted login active. We can explain the retained categories and their purposes when handling your request. No specific statutory retention period is asserted here.

Removing the app or local practice data does not delete the server account or cancel your store subscription. Account deletion does not erase local practice progress or cancel a subscription. Manage subscriptions through the store where you purchased them.

Privacy and deletion requests

To request access, correction or deletion of information you sent us, or help with information processed by a purchase-service provider, email support@limovationglobal.com with the subject “Neural Gym Privacy Request”. Describe your request without sending sensitive documents. We may ask for the minimum information needed to verify and locate the relevant records.

We will handle requests under applicable law and work with relevant service providers where appropriate. Certain records may need to be retained for legal, accounting, security or dispute-resolution reasons; we will explain any applicable limits. We cannot remotely erase practice data stored only on your device.

Children

Neural Gym is not directed to children under 13. We do not knowingly request personal information from children under 13. If you believe a child has provided personal information to us, contact support@limovationglobal.com so we can investigate and arrange appropriate removal.

Security and international processing

We use reasonable safeguards appropriate to the information we handle. No system can guarantee complete security. Protect your device and any backups with the security controls available to you.

Our service providers may process information outside your country, where privacy laws may differ. Where required, appropriate safeguards apply to those transfers.

Your rights

Depending on where you live, you may have rights to access, correct, delete or receive a copy of personal information, object to or restrict certain processing, withdraw consent where processing relies on consent, and complain to your local privacy authority. Contact us using the privacy-request address above. Withdrawing consent does not affect processing already lawfully performed.

Changes to this policy

We may update this policy when the app or our information practices change. We will update the date on this page and provide additional notice where required.

Contact

Limovation Global Trading Corp.
Operating as 7th Sense Media Labz.
Privacy and support: support@limovationglobal.com
Neural Gym Support & FAQ