Support & FAQ

Need help with Neural Gym? Contact support@limovationglobal.com. Include your device model, operating-system version, Neural Gym version, a short description of the problem, the steps that led to it, and a screenshot if helpful. Do not send passwords, payment-card details, authentication codes, or other sensitive information.

How do I restore a purchase?

Open Neural Gym and select Restore Purchases from the purchase screen or, where available, Profile. Make sure you are signed in to the same Apple ID or Google account used for the original purchase. Restoring a purchase does not create a new charge.

Why is restored access unavailable?

Confirm that you are signed in to the correct store account, your device has an internet connection, the original purchase or subscription remains valid, and Neural Gym is current. If access is still unavailable, contact support and identify the purchase platform. Do not send payment-card information.

How do I manage or cancel a subscription?

Manage subscriptions through the store where they were purchased. On Apple devices, use the subscription settings under your Apple ID. On Android, use Google Play under Payments and subscriptions. Deleting Neural Gym does not cancel a subscription.

Where are favourites and recent activity stored?

Unless the app states otherwise, favourites, recent activity, playlists, and bundled offline content are stored locally on the device. Removing the app, clearing its storage, or changing devices may remove this information.

Can I use Neural Gym offline?

Activities included with the app may be available offline. An internet connection is needed for purchases, restoring access, updates, and online support pages. The Downloads area currently lists included drills; it does not download a separate content library.

Does Neural Gym provide medical treatment or advice?

No. Neural Gym is for general training and entertainment. It is not a medical device and does not provide medical diagnosis, treatment, rehabilitation, or professional advice.

What information does Neural Gym use?

Your practice profile and progress are stored locally. Apple, Google and Superwall process purchase-related information, and we receive messages you send to support. Read the Privacy Policy for details and instructions for removing local practice data.

How do I report a technical problem?

Email support@limovationglobal.com with the subject Neural Gym Support. Include your device, operating-system version, app version, and a description of what happened.

How do I make a privacy request?

Email support@limovationglobal.com with the subject Neural Gym Privacy Request.